We’ve been running Onyx 6.5 on our Epson 9800’s (and also our Mimaki JV3’s). We’ve used Onyx with other devices in the past 3 years also.
Now we are trying to prepare a large number of prints for output at a litho shop. They requested our output profile so that they would be able to use their own proofing workflow to match our Epson 9800 output.
I sent them the ICC profile we generated in Monaco Profiler 4.7. We also have Onyx’s profiling add-on, but do not use it any longer. When they attempted to link our Monaco generated Epson 9800 profile into their proofing device, the result was light-years off.
Source images are CMYK TIF’s. We printed them as US Coated SWOP v2, perceptual.
Since our profile did not work for them, they sent us an ECI target to print so that they could generate their own profile of our device. We printed their target using the same settings as the images we are printing - only we chose Relative Colorimetric intent instead of Perceptual. We still had the US Coated SWOP v2 profile selected.
When they attempted to use that profile which they generated from the ECI target which we printed, the resulting proofs were still light-years off.
I could reprint their ECI target, and this time turn off all profiles, but that would generate something approximately equivalent to the Monaco profile which I already sent them.
They claim that they print proofs from other Epson shops using those shops’ profiles all the time, and never have this problem.
At this point I am at a loss.